Return/Refund & Exchage Policy

Product Return and Exchange Policy - 7 Days

Conditions for Return and Exchange:
1. Eligibility: Items must be returned or exchanged within 7 days of delivery.
2. Original Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
3. Packaging: Items should be returned or exchanged in the original packaging or packaging that ensures the item’s protection.
4. Proof of Purchase: A valid proof of purchase (receipt or order confirmation) must be provided.
5. Non-Returnable Items: Certain items such as intimate apparel, swimwear, and custom-made products are non-returnable unless faulty.

Procedure for Return:

1. Initiate Return:
- Log into your account on our website.
- Navigate to the 'Order History' section.
- Select the order containing the item you wish to return.
- Click on 'Initiate Return' and follow the instructions to fill out the return request form.

or

Click quick link: https://royaleway.com/apps/return_prime/

2. Approval Process:
- Once your return request is submitted, our team will review it.
- You will receive an email notification within 24-48 hours with the return approval and instructions.

3. Prepare the Package:
- Place the item(s) in the original packaging.
- Include the return approval email and the proof of purchase in the package.

4. Shipping the Return:
- Affix the provided return shipping label to the package.
- Schedule a pickup by contacting the courier service as per the instructions provided in the return approval email.
- Confirm the pickup address with the courier service to ensure accurate pickup.

5. Return Confirmation:
- Once we receive and inspect the returned item(s), you will receive a confirmation email.
- If the return is approved, your refund will be processed within 5-7 business days to the original payment method.

Procedure for Exchange:

1. Initiate Exchange:
- Log into your account on our website.
- Navigate to the 'Order History' section.
- Select the order containing the item you wish to exchange.
- Click on 'Initiate Exchange' and follow the instructions to fill out the exchange request form.

or

Click quick link: https://royaleway.com/apps/return_prime/

2. Approval Process:
- Once your exchange request is submitted, our team will review it.
- You will receive an email notification within 24-48 hours with the exchange approval and instructions.

3. Prepare the Package:
- Place the item(s) in the original packaging.
- Include the exchange approval email and the proof of purchase in the package.

4. Shipping the Exchange:
- Affix the provided return shipping label to the package.
- Schedule a pickup by contacting the courier service as per the instructions provided in the exchange approval email.
- Confirm the pickup address with the courier service to ensure accurate pickup.

5. Exchange Confirmation:
- Once we receive and inspect the returned item(s), your new item(s) will be shipped out.
- You will receive a confirmation email with the new tracking information.

Additional Information:
- Return and Exchange Shipping Costs: We offer free returns and exchanges. There are no costs associated with returning or exchanging an item.
- Refunds: Refunds are only issued once the item is received and inspected. If the item does not meet the return conditions, the return may be rejected.

For any questions or assistance, please contact our customer service team at contact@royaleway.com or call 7770004040